PRIVACY POLICY

Welcome to www.azeloapp.com (the “Site”), a website operated by Azelo, LLC ("Azelo", “Company,” “us,” “our,” or “we”). We are committed to maintaining robust privacy protections for our users. We provide the Site and services provided through the Site (the Site and services will be collectively referred to as the “Services”). Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

By using our Services, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

Personal Information - Information you voluntarily provide, including:

• Name

• Email address

• Phone number

• Business or practice information

• Billing and payment information

• Communication preferences

Client & Appointment Information - When using Azelo’s communication and scheduling features, users may enter:

• Appointment dates and times

• Client contact information

• Scheduling notes

• Communication history

Automatically Collected Information - We may automatically collect:

• IP address

• Browser type

• Device information

• Usage data

• Log files

• Cookies and analytics data

2. Google API Data Access

If you choose to connect your Google account to Azelo, we may access certain Google user data through Google APIs solely to provide requested functionality within the Services. - Depending on the permissions you authorize, Azelo may access:

• Google Calendar event information

• Calendar metadata such as event titles, dates, times, attendees, and descriptions

• Basic Google account profile information including your name and email address

Access to Google user data is limited to the permissions you explicitly grant during the Google OAuth authorization process.

We only request access to the minimum Google user data necessary to provide the Services you choose to use.

3. How We Use Information

We use information collected through the Services to:

• Provide and operate the Services

• Manage scheduling and appointment workflows

• Send appointment reminders and communications

• Synchronize calendar events

• Improve user experience and platform functionality

• Provide customer support

• Process transactions

• Maintain security and prevent fraud

• Comply with legal obligations

Use of Google User Data - Google user data is used solely for purposes directly related to providing and improving user-facing functionality requested by the user, including:

• Synchronizing scheduling information

• Displaying calendar events inside the Azelo platform

• Automating appointment reminders and workflows

• Supporting integrations requested by the user

Google user data is not sold to third parties.

Google user data is not used for advertising purposes.

Google user data is not used to develop, improve, or train generalized artificial intelligence (AI) or machine learning models.

4. Google API Services User Data Policy Compliance

Azelo’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

We only use Google user data to provide or improve user-facing features that are visible and requested by the user.

5. Data Sharing & Third Parties

We do not sell personal information or Google user data.

We may share information with trusted third-party service providers who help us operate the Services, including providers for:

• Cloud hosting

• Payment processing

• Customer support

• Security monitoring

• Infrastructure services

• Communication delivery services

These third parties are contractually obligated to maintain appropriate confidentiality and security protections and may only use data as necessary to provide services on our behalf.

We may also disclose information:

• To comply with applicable law or legal process

• To protect the rights, safety, and security of Azelo, our users, or others

• In connection with a merger, acquisition, or sale of assets

We do not permit third parties to use Google user data for independent marketing, advertising, or profiling purposes.

6. Data Storage & Security

We implement industry-standard administrative, technical, and physical safeguards designed to protect personal information and Google user data against unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• Encrypted data transmission using TLS

• Secure cloud infrastructure providers

• Access controls and authentication safeguards

• Role-based access restrictions

• Monitoring and security review processes

• Encrypted storage where appropriate

While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention & Deletion

We retain personal information and Google user data only for as long as necessary to:

• Provide the Services

• Maintain account functionality

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Users may request deletion of their data at any time by:

• Disconnecting their Google account within Azelo settings

• Deleting their Azelo account

• Contacting us at [email protected]

Upon verified request, we will delete applicable personal information and Google user data from our active systems within a commercially reasonable timeframe unless retention is required by law.

Users may also revoke Azelo’s access to Google data directly through their Google Account security settings at:

https://myaccount.google.com/permissions

8. Cookies & Analytics

We may use cookies, analytics tools, and similar technologies to:

• Improve website functionality

• Understand user behavior

• Measure platform performance

• Personalize user experience

Users may control cookie preferences through their browser settings.

9. User Rights & Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

• Access your information

• Correct inaccurate information

• Request deletion

• Restrict or object to certain processing

• Request data portability

To exercise these rights, contact us at [email protected]

10. HIPAA & Sensitive Information

Azelo is designed to support healthcare-related communication workflows. Users are responsible for ensuring they use the Services in compliance with applicable healthcare privacy laws, including HIPAA where applicable.

Where required, Azelo may enter into Business Associate Agreements (“BAAs”) with eligible customers.

11. Children’s Privacy

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

Visitors’ GDPR Rights

If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation (the “GDPR”). Those rights include the following:

  • We will retain any information you choose to provide to us until one of the following happens: (a) you ask us to delete the information, (b) we decide to cease using our existing data providers, or (c) we decide that the value in retaining the data is outweighed by the costs of retaining it.

  • You have the right to request access to your data that we store and the rights to either rectify or erase your personal data.

  • You have the right to seek restrictions on the processing of your data.You have the right to object to the processing of your data and the right to the portability of your data.

  • To the extent that you provided consent to our processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.

  • You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the GDPR.

  • We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

Changes to This Privacy Policy

We reserve the right to change this policy and our Terms of Service at any time. We may notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

Contact Information

If you have any questions regarding this Privacy Policy or the practices of the Site, please contact us by sending an email to [email protected].

Last Updated

This Privacy Policy was last updated on May 6, 2026.